Booking and Cancellation Policy

Submitting a request through this website is a request only and does not confirm an appointment. A booking is confirmed only after Anytime Cleaner approves the request and receives the required deposit or prepayment.

• Deposits are credited toward the final service total.
• First-time regular bookings may require a $50 deposit.
• One-off, deep, after-party and end-of-lease bookings may require a deposit after quotation.
• Emergency and same-day services may require full payment upfront.
• Payment details will be processed securely through an approved payment provider. Customers should never send card details through the contact form.

• More than 48 hours’ notice: free cancellation or rescheduling.
• Between 24 and 48 hours: a reasonable late-cancellation charge may apply.
• Less than 24 hours, no-show or failure to provide access: a charge reflecting the business’s reasonable loss may apply.
• If Anytime Cleaner cancels: the customer receives a refund or priority rescheduling.

Please give us as much notice as possible if the scope, access arrangements or timing of your booking changes, so we can adjust the quotation and cleaner allocation.