Booking and Cancellation Policy

Submitting a request through this website is a request only and does not confirm an appointment. Requests depend on local cleaner availability across Melbourne and Victoria. A booking is confirmed only after Anytime Cleaner accepts it in writing and receives any deposit requested for that booking.

A deposit of 50% of the quoted total may be required for a first booking, one-off, deep or end-of-lease clean, a job allocated to a subcontractor, or a large or specialised job. We will communicate the requirement before payment. The deposit is credited against the total and is never collected twice.

The remaining balance is due on the day the cleaning is completed. For large or specialised jobs, the deposit and payment schedule will be set out in your individual quote and agreed before work begins.

If required, the deposit invoice is sent before service and the balance invoice after completion. We use a secure Stripe invoice or payment link sent by email or SMS. Pay Anytime Cleaner, not the cleaner, unless authorised in writing, and never send card details through a website form.

All notice periods use Melbourne local time. Contact us by email, phone or through the manage-booking page. At least 24 hours before the scheduled start, cancellation or rescheduling is free. You may choose a refund of any deposit or transfer it to the replacement booking.

With less than 24 hours’ notice but before the calendar day of service, a charge of up to 50% of the agreed service total may apply. On the service day, a no-show or failure to provide access may result in a charge of up to 100%.

Every charge is limited to our reasonable actual loss, reduced by costs saved and replacement work obtained. It is not an automatic penalty. A deposit is credited against any charge, excess is refunded, and we will not charge both the deposit and a separate fee for the same loss. Emergencies and exceptional circumstances will be considered fairly.

If Anytime Cleaner cancels and cannot provide the service, you may choose a full refund for the unprovided service or an agreed reschedule. Deposits are not treated as automatically non-refundable.

Please give us as much notice as possible if the scope, access arrangements or timing of your booking changes, so we can adjust the quotation and cleaner allocation.

Nothing in this policy limits any right or remedy that cannot be excluded under the Australian Consumer Law. Read the full Service Terms & Conditions for quotation, scope, access, safety, service concern and privacy terms.