How bookings are confirmed

Booking and payment

• A request is subject to local cleaner availability. A booking is confirmed only after Anytime Cleaner accepts it in writing and receives any deposit requested for that booking.
• Rates are charged per cleaner, per hour, with a minimum booking of three hours per cleaner.
• Weekend and Victorian public-holiday rates reflect the higher cost of employing cleaners at those times. The applicable rate is displayed for each service. When a public holiday falls on a weekend, the public-holiday rate replaces the weekend rate; the two rates are not added together.
• Prices shown on the website are starting rates. Final pricing is confirmed in writing.
• Cleaning products are included. Customers must provide a working vacuum, mop and bucket at the property. Our cleaners do not bring cleaning equipment.
• A 50% deposit may be required for a first booking, one-off, deep or end-of-lease clean, a subcontractor-allocated job, or a large or specialised job. We tell you before payment, credit it toward the total and never collect it twice.
• The remaining balance is due on the day the cleaning is completed. Large or specialised job schedules are set out in the individual quote and agreed before work begins.
• When required, a secure deposit invoice is sent before service and the balance invoice after completion by email or SMS.
• Pay Anytime Cleaner through the secure Stripe instructions supplied, not the cleaner, unless authorised in writing.
• Customers should never send card details through the contact form.