Service Terms

Each service is quoted based on the property, its condition, the requested scope, access and availability. The agreed scope is set out in your quotation. Additional work identified on site may require additional time and cost, agreed with you before it is carried out.

Rates are charged per cleaner, per hour. Two cleaners working for three hours equals six cleaner-hours. A three-hour minimum applies to hourly services. Final pricing depends on the property, condition, service requirements, access, parking and availability.

You agree to provide safe and timely access to the property, along with running water, electricity and reasonable parking or access arrangements. Where access cannot be provided, cancellation charges may apply.

Our cleaners will not undertake work that is unsafe. We do not provide chandelier cleaning, electrical work, hazardous-material cleaning or exterior high-rise window cleaning. Please tell us in advance about fragile items, delicate finishes or pets at the property.

Service availability depends on location, cleaner availability, property condition and the requested scope. We will confirm what we can offer for your property when we review your request.

If you are not satisfied with a service, please contact us promptly so we can review the work and respond. Nothing in these terms limits rights you have under the Australian Consumer Law.