Service Terms & Conditions

Your quote identifies the property, requested tasks, agreed price or hourly estimate, access arrangements and any exclusions. A quote is valid for seven days unless it states another period. We will obtain your approval for extra tasks, time or charges before carrying them out.

The condition of a property may mean an initial deep clean is appropriate before regular maintenance begins. We will assess this with you and quote and agree on that work first; a deep clean is not compulsory where the property does not need it.

Booking requests are subject to local cleaner availability across Melbourne and Victoria. A request is not a confirmed appointment. Your booking is accepted only when we send written confirmation and, if a deposit has been requested, receive it. Please check that the confirmed property, tasks, timing, access and exclusions are correct.

Rates are charged per cleaner, per hour. Two cleaners working for three hours equals six cleaner-hours. The minimum booking is three hours per cleaner. Prices shown on this website are starting rates only. Cleaning products are included; customers must provide a working vacuum, mop and bucket at the property, as our cleaners do not bring cleaning equipment.

Weekend and Victorian public-holiday rates reflect the higher cost of employing cleaners at those times. The applicable rate is displayed for each service. When a public holiday falls on a weekend, the public-holiday rate replaces the weekend rate; the two rates are not added together. Final pricing depends on the property, condition, service requirements, access, parking and availability, and is confirmed in writing before a booking is accepted. Any travel, parking or other additional cost will be disclosed and agreed before it is charged.

We may require a deposit of 50% of the quoted total for a first booking, one-off, deep or end-of-lease clean, a job allocated to a subcontractor, or a large or specialised job. We will tell you before payment if a deposit is required and send a secure Stripe invoice or payment link by email or SMS. The deposit is credited against the total and will not be collected twice.

The remaining balance is due on the day the cleaning is completed. For large or specialised jobs, the deposit and payment schedule will be set out in your individual quote and agreed before work begins.

A deposit invoice is sent before service when a deposit is required. The balance invoice is sent after completion. Pay Anytime Cleaner using the secure payment instructions supplied, not the cleaner, unless we authorise direct payment in writing. Never send card details through a website form.

You agree to provide safe and timely access to the property, along with running water, electricity and reasonable parking or access arrangements. Please secure pets, protect valuables, disclose fragile items and delicate finishes, and tell us which tasks should be prioritised. Where access cannot be provided, the cancellation terms below may apply.

Please disclose hazards and unusual contamination before the service. Standard cleaning excludes hazardous waste, mould remediation, pest contamination, heavy lifting, electrical work, chandelier cleaning and high exterior windows. Oven or appliance interiors, carpet steam cleaning and other specialist tasks are included only when expressly offered and listed in the quote, and only where they can be completed safely and competently.

Services may be fulfilled by staff or subcontractors. Anytime Cleaner remains your point of contact for the booking, service quality and complaints.

Times in this section are Melbourne local time. If you contact us by email, phone or the manage-booking page at least 24 hours before the scheduled start, you may cancel or reschedule without charge. You may choose to have a deposit refunded or transferred to the replacement booking.

For notice under 24 hours but before the calendar day of service, a cancellation or rescheduling charge of up to 50% of the agreed service total may apply. For a cancellation on the service day, a no-show or failure to provide access, a charge of up to 100% may apply. In every case, the charge is limited to our reasonable actual loss after deducting costs saved and any replacement work obtained. It is not an automatic penalty. Any deposit is credited against the charge, excess is refunded, and we will not recover both the deposit and a separate fee for the same loss. We will fairly consider emergencies and exceptional circumstances.

If we cancel and cannot provide the agreed service, you may choose a full refund for the unprovided service or an agreed rescheduled date.

End-of-lease work follows the checklist and scope agreed in your quote. A landlord or agent decides whether to release a bond, so we cannot promise a bond refund. This does not limit your remedies if our service is faulty.

Report a concern or damage promptly with your booking reference and useful details. You may provide photographs with your consent if they help us investigate. There is no arbitrary time limit that removes your rights. We will investigate and offer an appropriate re-clean, refund or other remedy where required by the Australian Consumer Law. Nothing in these terms excludes liability for our negligence or limits any non-excludable consumer guarantee, right or remedy.

Please contact us before disputing an invoice so we can discuss the concern in good faith. We may send reminders and, after notice, suspend future bookings while an undisputed balance remains overdue. We do not impose an undisclosed punitive late fee or interest charge.

We handle personal information as described in our Privacy Policy. Job photographs are taken only with consent for purposes such as quoting, service records, quality or issue resolution. Separate consent is required before using photographs for marketing.

These terms are governed by Victorian law and applicable Australian law. They do not limit rights and remedies that cannot lawfully be excluded under the Australian Consumer Law. Changes apply prospectively; an existing booking keeps the terms agreed when it was confirmed unless we and the customer mutually agree to vary them.

Questions may be sent to hello@anytimecleaner.com.au or discussed by calling 03 4821 5700.